Reference

Terms and Conditions That Keep Your Account Clear

These terms set out what you agree to when you open and use an imprealtoto account — covering deposits through DANA, OVO, and GoPay, how we handle your account data, and what conduct is expected on both sides.

DANA, OVO, GoPay deposits coveredIndonesia-eligible accounts onlyAccount conduct rules applyWallet verification requiredTerms updated as needed
imprealtoto Terms and Conditions That Keep Your Account Clear
TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear — or if you need to raise a dispute about your account, a wallet transaction, or a restriction applied to your access — our support team is the right place to start. You can reach us through live chat on the site, by email, or through the in-app message tool if you access imprealtoto on mobile. We aim to acknowledge queries about account rules and terms within one business day.

Team online

Live Chat

Open the chat widget on any page to ask about account rules, wallet deposit terms, or eligibility questions. Available directly from the lobby.

Email Support

Send a detailed query about your account terms, a DANA or OVO dispute, or a terms clarification to our support address shown on the contact page.

In-App Message

If you access the lobby on your phone, use the in-app message tool to flag a terms concern without switching to a browser or separate app.

HOW WE HANDLE THIS

Account Security and Policy Practices

We take a direct approach to how account data, wallet details, and access rules are managed. The specifics below cover what we do, not just what we say we do — from how your GoPay or DANA wallet link is stored to how you can request changes to your account record.

Wallet Data Handling

DANA, OVO, and GoPay account numbers you submit are stored only for transaction matching and verification. We do not share wallet identifiers with third parties outside the payment flow.

Account Security Steps

Login uses an OTP sent to your registered number. If you suspect unauthorised access, contact support immediately — we can freeze account activity while the issue is reviewed.

Data Retention Policy

We hold account records for as long as your account is active and for any period required under applicable local regulations. You can request a summary of what we hold via the support email.

Requesting Account Changes

To update registered details or close your account, submit a request through live chat or email with your account ID. We verify identity before processing any change to protect your wallet link.

Common Questions About Our Terms

These are the questions we hear most often when account holders want to understand their rights, how disputes are handled, and what the terms mean for their wallet and account activity.

Yes. Every deposit method — including DANA, OVO, and GoPay — is covered by these terms. Each wallet's own transfer rules also apply alongside ours during the transaction.

We post all material changes on this page before they take effect. Continuing to use your account after the update date means you have accepted the revised terms.

We may suspend or close an account that violates conduct rules. Where a deposit is involved, we follow the wallet provider's dispute process alongside our own review steps.

Contact us through live chat or email with your account ID and the transaction reference. We review wallet records and coordinate with the relevant provider — DANA, OVO, or GoPay — to resolve it.

The same terms apply across all eligible regions in Indonesia. Access depends on whether local law in your area permits it — terms do not change based on your location within Indonesia.

Send a request via our support email with your account ID. We verify your identity first, then provide or correct the relevant record within a reasonable timeframe under applicable local rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.